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Frequently asked questions (FAQs)

Low Cost Transportation

When do we work?
All day every day of the year.

How do I book a taxi?
Filling in the booking form, or requesting that we call you.

How do I know that the booking is confirmed?
Request it and we will send it to you in 24 hours.

How do I cancel or modify a booking?
By clicking here or calling 644 699 699.

Do you have child seats?
Yes, all vehicles have a booster and a seat can be requested at no additional cost subject to availability.

How much luggage am I allowed to have?
All luggage that the selected vehicle can carry in the cargo area, so that the safety regulations in the vehicle are met. Luggage carries no additional cost.

Do the prices include VAT?
Yes, VAT is included in the prices.

Do the prices include tolls?
No, tolls are not included in the prices.

What if I need the receipt?
Request it and we will send it to you within 24 hours or we can deliver it to you at the end of the service.

Where will I be picked up at the airport or stations?
In the areas set aside for this purpose. The drivers contact previously to inform of the meeting point.

What happens if the plane, train or bus arrives late?
Whenever there is availability, we try to adapt the collection to the new arrival time. We keep the passenger informed of a new situation generated.

What methods of payment are accepted?
Card, cash or bank transfer.

How much does the Taxi service cost?
The current rates of the Municipality of Madrid will be applied to the Taxi services.

Are the website and advertised services legal?
Of course they are!
In 2015, at the request of the Consejería de Transporte de la Comunidad de Madrid (Madrid Community Transportation Council), all of the required VTC documentation was presented. There were no exceptions made nor were there any irregular media situations or breaches made on behalf of said body.

Do you have any relation to Uber, UberX or Cabify
No, our platform began their activity before UberX and there is no connection with Uber or with Cabify.